Maintenance and Customer Care

Software Support

Client support is key and we always ensure that our clients are more than satisfied with our products and level of service. We believe that the after-sales support is much more important that the actual sale so we go out of our way to support our client and his business. We have various types of support contracts to deal with different scenarios. Through these agreements, we provide E-Mail, on-site, telephone and internet based remote support. AST also releases periodic software system updates that are distributed free of charge to all our contract clients.
AST provides customer support for all of its products. Please feel free to contact us with your questions.

Support Service:
For technical issues please use the email address: support@ast-global.co.id or
Yahoo Messenger : ast_global@yahoo.com

We usually answer within 24 hours, but most often within minutes of receiving your email, especially if it is something urgent. You will be notified if it takes a longer period of time to provide the solution.